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Shipping and Returns

  • Please note: Orders cannot be changed or modified after checkout. To add to your order, you must create a new order.
  • Merchandise may be returned for a refund within 21 days from the order date. The refund will be applied for the amount paid for the product. The refund will only be applied for the item, not for any shipping and handling charges.
  • All sale items are FINAL SALE and cannot be returned or exchanged unless defective.

Shipping

Standard shipping within the United States starts at $7.99 (based on weight). We do not currently accept orders to be sent outside the US.

Standard shipping orders take 1-2 business days to be processed and packaged before they are shipped out of our warehouse. We ship via US Postal Service (USPS) Parcel Select Ground with an estimated delivery of 6 days within the continental US, and 14 days for Alaska and Hawaii deliveries.

Doodle Doods is NOT responsible for:

  • Delays with US Postal Service (USPS) shipping
  • Products that are lost or damaged in the mail. The USPS will be responsible once we ship the packages.
  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
  • If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
  • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
  • USPS Contact Number: 1-800-275-8777
  • We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@goldendoodlegrooming.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

Returns

  • Only unused, unopened merchandise may be returned for a refund within 21 days from the order date. The refund will be applied for the amount paid for the product. The refund will only be applied for the item, not for any shipping and handling charges.
  • When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
  • The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
  • Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your return.

Exchanges/Replacements

If anything in your order is defective or was faultily manufactured, please contact us at info@goldendoodlegrooming.com for a free replacement of the faulty item.